Shipping policy

Last Updated: June 2026

Thank you for shopping with Alpha Tail. This Shipping Policy explains how we process and deliver orders within South Africa.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, promotional sales, or unforeseen circumstances, processing times may be extended.

2. Delivery Partner

Alpha Tail uses Aramex store-to-door delivery / Courier guy / Pudo locker 

Once your order has been dispatched, you will receive tracking information via email where available.

3. Estimated Delivery Times

Estimated delivery time is:

8–15 Business Days

Delivery estimates begin once the order has been dispatched and are provided as a guideline only.

Business days exclude weekends, public holidays, and any periods during which courier operations may be disrupted.

4. Delivery Delays

While Alpha Tail strives to ensure timely delivery, delivery dates are estimates only and are not guaranteed.

Alpha Tail shall not be liable for delays caused by:

  • Courier service disruptions;
  • Weather conditions;
  • Public holidays;
  • Industrial action or strikes;
  • Civil unrest;
  • Load shedding;
  • Remote area delivery restrictions;
  • Incorrect customer information;
  • Events beyond our reasonable control.

In the event of a delay, Alpha Tail will make reasonable efforts to assist customers in obtaining updated tracking information from the courier.

5. Risk and Ownership

Risk in the goods passes to the customer upon delivery at the delivery address provided during checkout.

Ownership of goods remains with Alpha Tail until full payment has been received.

6. Customer Responsibilities

Customers are responsible for ensuring that:

  • Delivery information is accurate and complete;
  • Someone is available to accept delivery where required;
  • The delivery address is secure and accessible.

Alpha Tail shall not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information supplied by the customer.

7. Failed Deliveries

If a delivery cannot be completed due to:

  • Incorrect address details;
  • Customer unavailability;
  • Refusal to accept delivery; or
  • Failure to collect the parcel where applicable,

the customer may be responsible for any additional shipping, storage, or re-delivery fees charged by the courier.

8. Lost Parcels

If a parcel appears to be lost in transit, customers must notify Alpha Tail within 14 days of the expected delivery date.

Alpha Tail will investigate the matter with RAM and provide updates where available.

No replacement or refund will be issued until the courier investigation has been completed.

9. Damaged Deliveries

If your order arrives visibly damaged, please:

  • Photograph the package and product immediately;
  • Retain all packaging materials; and
  • Contact Alpha Tail within 48 hours of delivery.

Failure to report damage within this period may affect our ability to investigate the claim.

10. Force Majeure

Alpha Tail shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, strikes, civil disturbances, power outages, courier disruptions, or telecommunications failures.

11. Consumer Rights

Nothing in this Shipping Policy limits or excludes any rights granted to consumers under the Consumer Protection Act 68 of 2008 or any other applicable South African law.

Where South African law provides consumers with rights that are more favorable than the provisions of this policy, those legal rights shall prevail.