Track Your Order

Your AlphaTail essentials are one step closer. Here’s how to check on your order and follow your delivery.

View your order status

Open your AlphaTail order confirmation or shipping confirmation email and select View your order. This takes you to your personal order-status page, where you can find the tracking details added to your shipment.

You can also sign in to view your orders using the email address you used at checkout.

Track your Aramex delivery

Have your waybill number ready? Track your shipment with Aramex (opens in a new tab), then enter the tracking or waybill number from your shipping confirmation.

Your AlphaTail order number and your courier waybill number are different. Use the waybill number, not your order number, on the Aramex website.

Where is my order number?

Look for the order number beginning with # in your AlphaTail order confirmation email or SMS receipt. If asked to verify your order, use that number and the email address or phone number you entered at checkout. Check your spam or promotions folder if you can’t find the email.

No tracking details yet?

If tracking has not been added to your order, the courier tracker won’t be able to find it. Check your personal order-status page again or reply to your order confirmation email with your order number so we can help.